What you'll do

Club Attendants or “Crew” play an integral role in creating strong rapport and developing memorable experiences for OZ1 members. This position is responsible for providing a high level of customer service to include placing and serving food orders and keeping the club area clean and well-stocked. The ideal candidate will be a self-starter with the energy and integrity to manage multiple tasks independently. Outstanding work means more than prompt and professional food and beverage service; it is also remembering the names and orders of club members, showing an interest in life at our airport, and truly becoming a member of our community. 

Compensation: $9.00 per hour, plus tips. Minimum hourly wage guaranteed.

Benefits/Perks:

• Medical, Dental, Vision Benefits for Full-Time Employees.
• 401k match for Full-Time/Part-Time Employees after 2 months of service (must be 21 years or older).
• Employer paid Short-Term/Long-Term Disability and Life Insurance benefits.
• Employee Assistance Program, Bicycle Share Program.
• 50% discount at Ropeswing establishments for employees and up to 1 guest.

Additional details concerning Benefits/Perks will be provided at time of employment.

Responsibilities

• Act as club concierge.  Greet all customers when they enter. Track guest attendance. Be a first point of contact to handle guest queries and resolve service issues. Make an effort to remember names and build relationships with members.
• Place food orders with Louise and prepare beverage orders as needed. Receive food from food runner and deliver to tables.  Ensure proper utensils and condiments, etc. are provided.
• Bus bar top and dining tables, run bus tubs to dish, stock ice and take out trash as needed. Reset the room for service. Clean and disinfect work area.
• Deliver a consistently high level of customer service to each member while maintaining a safe environment.
• Enter all orders according to guest request through the POS.
• Follow Dram Shop rules, taking steps to prevent over-serving, and enlisting managers’ help should the situation warrant.
• Maintain an accurate cash drawer throughout the night and account for any and all discrepancies in the final drawer tally.
• Develop an efficient work pace that keeps the club members satisfied at all times.
• Self-manage. Follow attendance policy, clock in/out appropriately, adhere to dress code, be proactive in accomplishing duties, adhere to Company policies and procedures.
• Be familiar with any club and airfield-related materials we provide. Exhibit knowledge of the club and airport amenities.
• Respond quickly and professionally to emailed reservation requests; manage reservations on club calendar.
• Support club events as directed. 
• All other duties as assigned.

What You Need to Get the Job Done 

• Must be at least 21 years old
• General math, reading and computer skills; able to handle money and give correct change
• Must possess or obtain all licenses and certificates required by the local health department and Alcoholic Beverage Commission
• Ability to work on your feet for hours at a time
• Excellent verbal communication skills; friendly and professional demeanor
• Organized and able to multi-task; self-motivated, able to prioritize tasks and make independent decisions
• Great customer service and conflict-resolution skills, and a commitment to professionalism
• Excellent teamwork ability
• Interest in general aviation, preferred

In our commitment to wellness in the community, Ropeswing is proud to offer a smoke-free environment for all of our guests and employees.

*Ropeswing is an Equal Opportunity Employer, and we value diversity. All employment is based on merit, qualification, and business need.