BlakeSt Clubhouse Service Manager
Blake Street Clubhouse, a vibrant social club in the heart of Bentonville, Arkansas, is looking for a dynamic Service Manager to lead our front-of-house service team. As a hub for social gatherings and unique dining and events, Blake Street offers a blend of elegance and energy. We’re seeking someone who thrives in a member-focused environment, is passionate about team-member training and development, and prioritizes top-tier hospitality.
About the Role:
The Service Manager is responsible for ensuring exceptional member experiences and the smooth execution of daily front-of-house operations at BlakeSt. They will assist in leading and developing the front-of-house team, collaborate on private events, and cultivate a positive and welcoming atmosphere for all members. The Service Manager will also play a key role in establishing and maintaining high service standards across the restaurant and bar areas. Additionally, they will manage the reservation software to optimize guest experiences.
Benefits:
- Medical, Dental, Vision Benefits for Full-Time Employees.
- 401k match for Full-Time/Part-Time Employees after 2 months of service (must be 21 years or older).
- Employer paid Short-Term/Long-Term Disability and Life Insurance benefits.
- Employee Assistance Program, Bicycle Share Program.
- Quarterly bonus plan eligible
- 50% discount at Ropeswing establishments for employees and up to 1 guest.
- Access to Blake Street House Gym and other amenities.
Additional details concerning Benefits/Perks will be provided at time of employment.
Key Responsibilities:
○ Hire, onboard, and train all front-of-house service staff, with a particular focus on ensuring servers receive comprehensive training to provide excellent service.
○ Create and manage staff schedules to ensure optimal coverage and service levels.
○ Ensure exceptional service standards and guest satisfaction consistently.
○ Proactively address member inquiries, concerns, and feedback, utilizing service recovery techniques when necessary.
○ Collaborate with beverage management team to create memorable experiences for members.
○ Maintain a welcoming and hospitable atmosphere in all front-of-house areas, including overseeing music levels, lighting, floral arrangements, and the overall condition of furniture and decor
○ Interact frequently with members to gauge satisfaction levels and proactively address any issues
○ Manage the reservation software, including creating and updating experiences and managing guest notes.
○ Work closely with the Events Manager to support the planning and execution of private events.
○ Coordinate front-of-house staffing and service logistics for events.
○ Collaborate to ensure seamless communication and execution between the service and events teams.
○ Maintain a thorough understanding of the establishment's policies, procedures, and standards.
○ Ensure compliance with all relevant health and safety regulations, including those related to alcohol service and food handling
○ Monitor and address any operational issues that may arise.
○ Develop, implement, and rigorously enforce Standard Operating Procedures (SOPs) for service standards in the restaurant and bars.
○ Implement and maintain cash handling standards
○ Ensure proper security procedures are in place to protect employees, guests, and company assets
Qualifications:
● Proven experience in a service management or supervisory role within the hospitality industry, preferably in a high-volume, full-service restaurant setting. At least 3 years experience preferred.
● Exceptional leadership, communication, and interpersonal skills.
● Strong organizational and problem-solving abilities.
● Passion for delivering outstanding customer service.
● Ability to work flexible hours, including evenings and weekends.
● Proficiency in reservation software and technology.
● An eye for detail and a sense of aesthetics to create a pleasing ambiance.
● Advanced math, reading, and computer skills
Additional Considerations:
● This role requires a high level of energy, enthusiasm, and a commitment to excellence.
● The Service Manager will work closely with both front-of-house and bar staff, fostering a collaborative and supportive environment.
● A strong understanding of food and beverage service, as well as private event coordination, is essential.
● Serve Safe certification is preferred